FAQ

Find answers to the most common questions about ShortsLab and the process of creating videos from photos.

How does the process of creating videos from photos work?

You upload high-resolution product photos. Our AI generates 1-5 video variants within 24-48 hours. You receive ready .mp4 files via cloud link that you can immediately use in your store, ads, or social media.

Do you offer a free trial?

Yes! After connecting your card, you get 3 free videos (30 credits). The trial lasts 30 days, after which billing begins according to your chosen plan. You can cancel at any time.

What are the photo requirements?

High-resolution photos work best, products with simple geometry (bottles, boxes, clothing, jewelry). We avoid complex patterns, nudity, and complex motion scenes. Before starting cooperation, we'll discuss whether your products are suitable.

What are credits and how do they work?

10 credits = 1 HD video (1-5 variants), 50 credits = 1 Story (3-6 scenes). In Pro/Enterprise plans, unused credits roll over to the next month (up to 50% rollover). Additional credit packages are valid for 12 months.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. There are no commitment periods. Cancellation is immediate, but you retain access until the end of the paid period.

What video formats do I receive?

We deliver .mp4 files in HD quality as standard. Full HD available for a 50% surcharge. Stories are without audio - adding an audio track is individually priced. We store files for 30 days in the cloud.

Can I use the videos commercially?

Yes! You receive a commercial, non-exclusive, perpetual license with no territorial restrictions. You can use materials in ads, stores, social media. However, you cannot resell files "as-is" as stock.

What if the video doesn't meet my expectations?

You have 7 days to submit feedback from delivery. Pro/Enterprise plans offer 1 hour of monthly expert consultation. Re-generation is charged from credits, but we support achieving the expected result.

Is API available?

Yes, all plans (from Starter) have API access. You receive a dedicated authorization key and documentation after plan activation. API allows automation of the video generation process.
Have another question? Contact us